The process of acquiring knowledge, attitude/comfort, and skills to effectively interact with people of various cultural groups. Employees who are Culturally Competent more fully understand and respect one another; thus, are able to work together more efficiently and with less conflict. As demographics change in organizations and the customers, clients, and communities served, the importance of cultural competence training to enhance effectiveness and improve the delivery of high quality and culturally appropriate services is undeniable. Only people and organizations that must remain relevant and profitable need to explore this training.
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